Items purchased from third-party sellers on Malama.ca are covered under our No Drama Guarantee. If you buy something on our platform that does not match its description or is not delivered on time, return it to us within 30 days (with the receipt) to receive an exchange or full refund. We only ask that the item is unused, in its original packaging, and in the same condition that you received it.

• 1

  You have already tried contacting the third-party seller.

• 2

  You have waited two business days for a response.

• 3

  Your request meets one of our No Drama Guarantee conditions below.

• ·

  The third-party seller failed to deliver the item by 3 days past the maximum estimated delivery date or 30 days from the order date, whichever is sooner.

• ·

  The item you received was damaged, defective, or materially different from the item represented on the product detail page.

• ·

  The third-party seller agreed that they'd refund you, and they either haven't refunded you at all or the refund is in the wrong amount.

Note: If you refuse the package and the return does not have tracking information, your claim may not be covered. Have more questions? Check out our Refunds & Exchanges Policy.