Providers
Sellers on Malama.ca have a number of fulfillment options available, including Canada Post, UPS, FedEx, DHL, TNT, and ICS Courier. If you have a shop with us, you may qualify for access to our print-at-home discounted shipping labels. Please contact service@malama.ca for more details.

Rates
Malama.ca uses a fixed shipping rate model. Shipping fees are set by shop owners each time they upload a new product, meaning shipping costs can vary from shop to shop. To get the exact shipping rate for a given product, simply hover your mouse over the Shipping Cost Details on the product page. This will display rates for Vancouver, Toronto, Remote Areas, and the Rest of Canada.

Times
Orders on Malama.ca will be shipped within 3 days and are usually received within 2-7 days, depending on factors like distance, size/weight, courier, and postage type. 12-24 hour delivery is available for residents of Metro Vancouver (Tip: Look for the “Lightning Delivery” icon on selected products).

Returns & Exchanges
Is your package taking too long to arrive? Never received a purchase or shipping confirmation from the seller? Check out our Malama No Drama Guarantee to see if you qualify for a refund or exchange.

Order Tracking
If you select a shipping option/carrier that includes a tracking number, the shop owner will update your order with the tracking information to ensure you can keep tabs on its progress.

Remote Areas
Please note that buyers residing in Remote Areas may experience slight delays in receiving their products. You are considered to reside in a Remote Area if your postal code begins with any of the following combinations: A0K-A0P , G0G, J0M-P0L, P0T-P0V, R0B-R0C, S0J, T0H-T0P, V0J-V0N, V0P-V0R, V0T-V0V, X0A, X0B, X0C, X0E, Y0B. For further info, visit our Shipping FAQ in the Help Center.

Back Orders
If an item goes on back order, we will ship you any parts of your order that are currently in stock (if applicable). When the rest of your order becomes available, we will ship you the remainder post-haste. In the event of a back order, you will not be charged any additional shipping and handling for the second shipment.